Refund policy

 

Returns & 30-Day Money-Back Guarantee

At EAZO, we want you to feel confident with your purchase. That's why every EAZO order is covered by our 30-Day Money-Back Guarantee.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

How to request a return

To start a return, please contact us at [SUPPORT EMAIL] with your order number and the reason for your return. Please do not send your order back before contacting us, as returns must first be approved by our customer support team.

Return conditions

To be eligible for a return, the product should be returned in reasonable condition and with all included components and accessories. We may reduce the refund amount if the product has been used or handled beyond what is reasonably necessary to inspect it.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at [SUPPORT EMAIL] and include clear photos where appropriate. We will review the issue and arrange a suitable resolution.

Refunds

Once your return has been received and approved, your refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Original shipping charges, where applicable, may not be refundable unless the product is faulty, damaged, incorrect, or your statutory rights require otherwise.

Return shipping

Unless the item is faulty, damaged or incorrect, the customer may be responsible for return shipping costs. We recommend using a tracked shipping service when returning an item.

Order cancellations

If you need to cancel or change your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

UK consumer rights

Our 30-Day Money-Back Guarantee is in addition to, and does not affect, any statutory rights you may have under UK consumer law.

For any questions about returns or refunds, please contact us at [SUPPORT EMAIL].